Shipping policy

Shipping Policy

Versah UK Ltd

1. Shipping Coverage

Versah UK Ltd ships orders within the United Kingdom and, where available, to selected international destinations . Shipping availability may vary depending on product type, regulatory requirements, and destination.

2. Order Processing Times

  • Orders are processed Monday to Friday, excluding UK public holidays.

  • Orders placed before 2:00 pm (UK time) are typically processed the same business day.

  • Orders placed after 2:00 pm, or on weekends or public holidays, will be processed the next business day.

Order processing times are separate from delivery times.

3. Delivery Methods & Times

We use reputable courier services to ensure secure and reliable delivery.

UK Delivery (Mainland):

  • Standard Delivery: typically 1–3 business days

  • Next Business Day Delivery: available at checkout (where applicable)

Non-Mainland UK & International:

  • Delivery times vary by destination and will be confirmed at checkout or upon order confirmation.

Delivery times are estimates and not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery method selected

  • Order size and weight

  • Delivery destination

Any applicable duties, taxes, or customs charges for international orders are the responsibility of the customer unless stated otherwise.

5. Dispatch Confirmation & Tracking

Once your order has been dispatched, you will receive a dispatch confirmation email with tracking information where available.

6. Delivery Responsibility & Risk

  • Risk of loss or damage passes to the customer upon delivery.

  • For business customers, delivery is deemed complete when the goods are delivered to the address provided.

  • Customers are responsible for ensuring someone is available to receive the delivery.

7. Failed or Delayed Deliveries

Versah UK Ltd is not responsible for delivery delays caused by:

  • Incorrect or incomplete delivery addresses

  • Courier delays beyond our control

  • Adverse weather conditions

  • Customs clearance processes

  • Force majeure events

Additional shipping charges may apply for re-delivery due to incorrect address details or failed delivery attempts.

8. Damaged or Missing Items

If your order arrives damaged or incomplete, you must notify us within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Photographic evidence of damage (including packaging)

Failure to notify us within this timeframe may affect our ability to resolve the issue with the courier.

9. Regulatory & Product Restrictions

Some products may be subject to regulatory controls and are supplied for professional dental use only. Versah UK Ltd reserves the right to refuse or cancel shipments that do not comply with applicable regulations.

10. Contact Information

For shipping enquiries, please contact:

Email: info@versah.co.uk
Address: Versah Uk Ltd , Colchis House, Brassey Road, Shrewsbury SY3 7FA

11. Governing Law

This Shipping Policy is governed by the laws of England and Wales.